My Oracle Support Banner

Siebel Webtools Crash on BuildTemplateByName While Inspecting Workspace Changes (Doc ID 2713601.1)

Last updated on SEPTEMBER 24, 2020

Applies to:

Siebel CRM - Version 18.12 and later
Information in this document applies to any platform.

Symptoms



Siebel Webtools crash while inspecting workspace changes





ERROR

PROCESS 15204406 CRASHED AFTER RECEIVING SIGNAL 11 IN THREAD 4893!!!
Current Time: 08/25/2020 19:45:53.830
In:
__vc__6CCFMapXT10CCFElemStrT10CCFElemStr_FRC8SSstring + 0x0x00000254
Called from:
0xd11d66b0 __vc__6CCFMapXT10CCFElemStrT10CCFElemStr_FRC8SSstring+ 0x00001284
0x65619434 DupCMapStringToString__13CSSSWEUtilMFCFR20CSSMapStringToStringRC20CSSMapStringToString+ 0x00000550
0x6584ba84 __as__9CSSSWESWPFRC9CSSSWESWP+ 0x00000868
0x6584bad0 __as__9CSSSWESWPFRC9CSSSWESWP+ 0x000008b4
0x6584bad0 __as__9CSSSWESWPFRC9CSSSWESWP+ 0x000008b4
0x6584b848 __ct__9CSSSWESWPFRC9CSSSWESWP+ 0x000002c0
0x658575cc _BuildTemplateByName__12CSSSWEParserFPCwRP9CSSSWESWP+ 0x00000f3c
0x65857310 BuildSWF__12CSSSWEParserFPCwRP9CSSSWESWP+ 0x0000011c
0x659a74ec LoadFormatSWX__12CSSSWESWXMgrFPCwRP9CSSSWESWX+ 0x00000f5c
0x659a6fe8 FindTypeSWX__12CSSSWESWXMgrFPCwPCw11SWEModeEnum12SWEStateEnumRP9CSSSWESWX+ 0x00000c44
0x659a8a98 GetTypeSWX__12CSSSWESWXMgrFPCw11SWEModeEnum12SWEStateEnumRP9CSSSWESWX+ 0x00000de0
0x65666b54 GetTypeSWX__22CSSSWEFrameMgrInternalFPCw11SWEModeEnum12SWEStateEnumRP9CSSSWESWX+ 0x00000098
0x655aa11c GetControlType__11CSSSWEFrameFP15CSSSWEFieldItem+ 0x00000aac
0x655f30b8 NeedJSPrivField__11CSSSWEFrameFP15CSSSWEFieldItem+ 0x000009a4
0x658bf818 InitListCols__15CSSSWEFrameListFv+ 0x00002bd8
0x655cafc8 DeclareFrame__11CSSSWEFrameFP11CSSUdfFrame+ 0x00002f94
0x658c55c4 DeclareFrame__15CSSSWEFrameListFP11CSSUdfFrame+ 0x000004f4
0x655ca590 Create__11CSSSWEFrameFPCwP14CSSSWEFrameMgrP10CSSSWEView+ 0x00001540
0x6564f8f8 BuildFrame__22CSSSWEFrameMgrInternalFP10CSSSWEViewPCwRP11CSSSWEFrameiP13CRuntimeClass+ 0x00003c30
0x6566084c BuildFrameWT__22CSSSWEFrameMgrInternalFP10CSSSWEViewPCwRP11CSSSWEFrameiP13CRuntimeClassP8CObArray+ 0x00000dac
0x6565af5c BuildView__22CSSSWEFrameMgrInternalFPCw11BUILDSCREENP18CSSSWEViewBookmarkiP9CSSBusObjP15CSSDrilldownDefPCwPUi+ 0x000108b8
0x65659498 BuildView__22CSSSWEFrameMgrInternalFRP10CSSSWEViewPCw11BUILDSCREENP18CSSSWEViewBookmarkiP9CSSBusObjP15CSSDrilldownDefPCw+ 0x00000a18
0x657c1748 DoGotoView__20CSSSWEContentHandlerFPCwiP16CSSSWEHtmlStreamP13WWEReqModInfoRP9WWECbInfoPCw+ 0x00003094
0x65657118 GotoView__22CSSSWEFrameMgrInternalFP16CSSSWEHtmlStreamP10CSSSWEArgsP13WWEReqModInfoRP9WWECbInfo+ 0x00003170
0x657120f0 _ProcessCommand__18CSSSWECmdProcessorFP16CSSSWEHtmlStreamP13WWEReqModInfoRP9WWECbInfo+ 0x00007ad4
0x6571cab0 ProcessCommand__18CSSSWECmdProcessorFP20CSSSWEGenericRequestP21CSSSWEGenericResponseRP13WWEReqModInfoRP9WWECbInfo+ 0x00007564
0x6571bc84 ProcessCommand__18CSSSWECmdProcessorFP17CSSSWEHttpRequestP18CSSSWEHttpResponseRP9WWECbInfo+ 0x00000834
0x65c25b18 Request__18CSSServiceSWEIfaceFP12CSSSWEReqRecP17CSSSWEResponseRec+ 0x00003104
0x65c21c64 DoInvokeMethod__18CSSServiceSWEIfaceFPCwRC14CCFPropertySetR14CCFPropertySet+ 0x0000b970
0xdf60ca98 InvokeMethod__10CSSServiceFPCwRC14CCFPropertySetR14CCFPropertySet+ 0x00001a28
0xdf568440 ServiceInvokeMethod__14CSSSIOMSessionFUlPCwPCwR8SSstring+ 0x00000938
0xdf560364 RPCMiscService__14CSSSIOMSessionF12SISOMRPCCode12SISOMArgTypeUlP18CSSSISOMRPCArgListT4+ 0x00000ec8
0xdf557070 HandleRPC__14CSSSIOMSessionF12SISOMRPCCode12SISOMArgTypeUlP18CSSSISOMRPCArgListT4RiPv+ 0x00002d58
0xdf504900 HandleOMRPC__9CSSClientFP12CSSClientReq+ 0x0000128c
0xdf4fe254 HandleRequest__9CSSClientFP12CSSClientReq+ 0x00000708
0xdf4f8868 _HandleMsg__FP9CSSClientP12CSSClientReq+ 0x00000a50
0xdf4f9204 SessionHandleMsg__11SOMMTServerFP9smiSisReq+ 0x00000b04
0x10012da0 CompSessionHandleMsg__13smiMainThreadFP9smiSisReq+ 0x00000a58
0x10048110 ProcessMessage__12_smiMessageQFP12_smiMsgQItemli+ 0x000047b0
0x10044314 ProcessRequest__12_smiMessageQFPvT1RPv+ 0x00000d2c
0x10031b2c WorkerTask__13_smiWorkQueueFPv+ 0x00002140
0x1003f17c SmiThrdEntryFunc__FPv+ 0x00001f14
0xd061a940 OSDThreadStart__FPv+ 0x000008ec
0xd052cd08 _pthread_body+ 0x00000448

Register Dump:
r0- r3: 0x00000001 0x8ed667d0 0xf17854a4 0x00000008
r4- r7: 0x8ed66894 0x00000000 0x00000000 0x00000000
r8-r11: 0x14550067 0x14550067 0x00000000 0x00000000
r12-r15: 0xd11d66b0 0x65ed1b60 0x65ed1b60 0x65ed1b60
r16-r19: 0x65ed1b60 0x65ed1b60 0x65ed1b60 0x00000003
r20-r23: 0x00000007 0xf17752f0 0x00000000 0x00000000
r24-r27: 0x00000000 0x00000005 0x4bd72718 0x00000000
r28-r31: 0xa49a8275 0x00000000 0x8ed66894 0x4c113788
iar: 0xd11d6604 msr: 0x0200d032 cr: 0x338a2393 lr: 0xd11d66b0
ctr: 0xd05576a4 xer: 0xe00fffff






The issue can be reproduced at will with the following steps:
1. Login to webtools
2. Modify some objects using workspace
3. And review the modified objects changes by using workspace inspect


Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.