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Getting Only Service Bundle In Upgrade Promotion Order (Doc ID 2714737.1)

Last updated on SEPTEMBER 28, 2020

Applies to:

Siebel CRM - Version 15.5 [IP2015] and later
Information in this document applies to any platform.

Symptoms


Getting Only Service Bundle In Upgrade Promotion Order

There are assets for promotion and its service bundle product
Promotion
  --> Service Bundle
  --> Child1
  --> Child2


Upgrade promotion order created with only Service Bundle Product and its childs and promotion asset related line item not present
 


The issue can be reproduced at will with the following steps:
1. Query for the account under which Promotion and Service Bundle asset is present
2. Navigate to account Summary
3. Select promotion asset
4. Select the target promotion and click on ok in upgrade promotion popup applet
5. In Memory wizard will be opened
6. Click on ok button
7. Upgrade promotion order will gets created with only Service Bundle product




Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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