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Siebel Upgrade Fails During Encryption Upgrade Execution With "Possible Reason : Invalid credentials provided" Error As Seen In EncryptUpg_Execution.log (Doc ID 2715855.1)

Last updated on JUNE 15, 2021

Applies to:

Siebel CRM - Version [23016] and later
Information in this document applies to any platform.


When attempting to execute upgrade, the upgrade wizard fails during encryption upgrade and the following error occurs as seen in EncryptUpg_Execution.log

Mon Sep 28 21:40:23 EDT 2020 INFO:Encryption Upgrade Run
Mon Sep 28 21:40:23 EDT 2020 INFO:Running encryptupg command
Mon Sep 28 21:40:23 EDT 2020 INFO:/webapps/sie/ses/siebsrvr/bin/encryptupg /f RC2 /t AES /j /webapps/sie/ses/siebsrvr/bin/encrypt_columns.inp /l ENU /u xxx /p ******* /c /webapps/sie/ses/siebsrvr/bin/enu/EncryptUpgrade.cfg
Mon Sep 28 21:40:24 EDT 2020 INFO:Error in running encryptupg command, Refer to log file for more details
Mon Sep 28 21:40:24 EDT 2020 INFO:Possible Reason : Invalid credentials provided
Mon Sep 28 21:40:24 EDT 2020 INFO:Recommendation : Verify credentials used and cfg file(/webapps/sie/ses/siebsrvr/bin/enu/siebel.cfg)
Mon Sep 28 21:40:24 EDT 2020 INFO:Log File : /webapps/sie/ses/siebsrvr/log/upgrep_prod_150/output/srvrupgwiz.log

The issue can be reproduced at will with the following steps with one of the below Production Upgrade scenario (The above error is specific to any upgrade scenario that involves Encryption Upgrade):

1. Created Schema and custrep.dat file from DEV environment
2. Validate master_upgrep_prod_xxx.ucf file and make sure it looks fine
3. Invoke Siebel Database configuration wizard and select Production upgrade


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