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Column Encryption Not Working In 20.4 but Works in 20.8 (Doc ID 2715911.1)

Last updated on OCTOBER 05, 2020

Applies to:

Siebel CRM - Version 20.4 to 20.7 [Release V17]
Information in this document applies to any platform.


Field Encryption does not work in IP20.4 environment.

The issue can be reproduced at will with the following steps:

1. created 2 new columns in the table S_SYS_PREF.
  X_EVALUE with the folling properties:
- Type: varchar 250
- Computation Expression: SiebelEncrypt.RC2([X_EVALUE])
- Encrypt Key Specifier: X_EVALUE_ENCRPKEY_REF

  X_EVALUE_ENCRPKEY_REF of type varchar 30

2. Create 2 new fields for above new columns created and map in "System Preference Applet

3. Apply table changes and deliver workspace changes

4. Create new record in system preference, field X_EVALUE is not encrypted in database and X_EVALUE_ENCRPKEY_REF stays empty



same configuration works in 20.8 and comparing Object manager logs, verified that Business Service 'SiebelEncryptKey' is executed in non working 20.4 Environment.





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