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Applications/Components Not Coming Up After Applying Siebel CRM Monthly Update with Error code: SBL-SMI-00024: Unable to load % dll.Several Components Are Crashing With SBL-OSD-01000 Error (Doc ID 2716739.1)

Last updated on AUGUST 23, 2022

Applies to:

Siebel CRM - Version 20.8 and later
Information in this document applies to any platform.

Symptoms

Application/Components are not coming up after Applying Siebel CRM Monthly Update. Several Components Are Crashing With SBL-OSD-01000 Error

(Note: This issue could occur on other versions as well).


ERROR
--------

WfProcBatchMgr_timestamp.log:

------------------------------------------------------------------
GenericLog GenericError 1 000000025f7721d0:0 2020-10-02 07:28:00 (smimtsrv.cpp (728) err=1376280 sys=0) SBL-SMI-00024: Unable to load sssabsvm

In the Enterprise log file there are several components getting crashed/terminated, see snippet below:

ServerLog ProcessExit 1 000000045fc602dc:0 2020-12-01 11:44:58         SRProc                     7776    SBL-OSD-01000 Process 7776 exited with error - Internal: The process attempted to read from or write to a virtual address for which it does not have the appropriate access.
ServerLog ProcessExit 1 000000045fc602dc:0 2020-12-01 11:44:58         SRBroker                  7732    SBL-OSD-01000 Process 7732 exited with error - Internal: The process attempted to read from or write to a virtual address for which it does not have the appropriate access.
ServerLog ProcessExit 1 000000045fc602dc:0 2020-12-01 11:45:03         AdminNotify              8152    SBL-OSD-01000 Process 8152 exited with error - Internal: The process attempted to read from or write to a virtual address for which it does not have the appropriate access.
ServerLog ProcessExit 1 000000045fc602dc:0 2020-12-01 11:45:09         FSMSrvr                   7172    SBL-OSD-01000 Process 7172 exited with error - Internal: The process attempted to read from or write to a virtual address for which it does not have the appropriate access. 


STEPS
--------
The issue can be reproduced at will with the following steps:
1. Apply Siebel CRM monthly patch update on existing environment

2. Components are not coming up and crashes with SBL-OSD-01000 errors

Changes

 Applied Siebel CRM monthly patch update

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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