Applications/Components Not Coming Up After Applying Siebel CRM Monthly Update with Error code: SBL-SMI-00024: Unable to load % dll.Several Components Are Crashing With SBL-OSD-01000 Error
(Doc ID 2716739.1)
Last updated on JANUARY 24, 2024
Applies to:
Siebel CRM - Version 20.8 and laterInformation in this document applies to any platform.
Symptoms
Application/Components are not coming up after Applying Siebel CRM Monthly Update. Several Components Are Crashing With SBL-OSD-01000 Error
(Note: This issue could occur on other versions as well).
Error in WfProcBatchMgr_timestamp.log:
------------------------------------------------------------------
GenericLog GenericError 1 000000025f7721d0:0 2020-10-02 07:28:00 (smimtsrv.cpp (728) err=1376280 sys=0) SBL-SMI-00024: Unable to load sssabsvm
In the Enterprise log file there are several components getting crashed/terminated, see snippet below:
ServerLog ProcessExit 1 000000045fc602dc:0 2020-12-01 11:44:58 SRBroker 7732 SBL-OSD-01000 Process 7732 exited with error - Internal: The process attempted to read from or write to a virtual address for which it does not have the appropriate access.
ServerLog ProcessExit 1 000000045fc602dc:0 2020-12-01 11:45:03 AdminNotify 8152 SBL-OSD-01000 Process 8152 exited with error - Internal: The process attempted to read from or write to a virtual address for which it does not have the appropriate access.
ServerLog ProcessExit 1 000000045fc602dc:0 2020-12-01 11:45:09 FSMSrvr 7172 SBL-OSD-01000 Process 7172 exited with error - Internal: The process attempted to read from or write to a virtual address for which it does not have the appropriate access.
The issue can be reproduced at will with the following steps:
1. Apply Siebel CRM monthly patch update on existing environment
2. Components are not coming up and crashes with SBL-OSD-01000 errors
Changes
Applied Siebel CRM monthly patch update
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |