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Improper LoadBalanced Tomcat Apache can Cause "Unable to retrieve a connected session." Errors (Doc ID 2717251.1)

Last updated on OCTOBER 09, 2020

Applies to:

Siebel Financial Services CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.
WIP

Symptoms


Cause :
On a load-balanced Tomcat/AI setup, users are inconsistently getting kicked off or not able to login or are able to login after restarting Tomcat/AI servers.


Following error is found in the UI.log:

[...]
[ERROR] 2020-07-19 00:04:30.334 [https-openssl-nio-443-exec-8]
UI - com.siebel.swsm.connmgr.SessionConnectionMgr:createNewSession Unable to create session : Connection object already exist in Session Map
[ERROR] 2020-07-19 00:04:30.334 [https-openssl-nio-443-exec-8]
UI - com.siebel.swsm.sessmgr.UIConnectionModule:getSession Unable to retrieve a connected session. : Siebel Property provided in AI Profile is incorrect.  Provide valid value for this property
[...]





Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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