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Product Configurator Execution Returning Different Results For Application Object Manager And Workflow Process Manager (Error:SBL-CFG-00162: xx.xx is not a valid value for Amount. ) (Doc ID 2717899.1)

Last updated on OCTOBER 09, 2020

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.

Symptoms

When attempting to use eConfigurator via the workflow process manager component, the following error occurs.The error does not occur when econfigurator is run via the application Object manager or via the Remote Configurator Object Manager

The error is: SBL-CFG-00162: 51.96 is not a valid value for Amount.

The issue can be reproduced at will with the following steps:
1. Create a workflow process that opens the eConfigurator
2. Process the workflow making sure there is a value in the Amount field
3.Process runs but error is seen in the log files

As noted this only occurs with the Workflow Process Manager, not the Application Object Manager or when the Remote Configurator OM is being used.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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