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Send Wireless Message Body Is Empty, After Change Default Message Format From "PLAIN TEXT" to "HTML" (Doc ID 2718829.1)

Last updated on FEBRUARY 28, 2022

Applies to:

Siebel CRM - Version 15.0 [IP2015] and later
Information in this document applies to any platform.

Symptoms

When change the User Preference > Outbound Communications > Send Email >  Default Message Format from Plain Text to HTML. When user trying to send a message using "Send Wireless Message", for some reason the body picklist is empty or show only the HTML Templates as show in the screenshot below. 

 

Steps to reproduce the issue:

1. Create a Communication template with Channel Type to "Wireless Message" and HTML flag uncheck.
2. Go to User Preference > Outbound Communications > Send Email >  and change the Default Message Format from Plain Text to HTML.
3. Click File > Send Wireless Message.
4. The Body field is empty or only show the HTML Template.

  

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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