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Postchanges Applet Method From iPhone Devices Duplicates Records (Doc ID 2719035.1)

Last updated on OCTOBER 13, 2020

Applies to:

Siebel Mobile Applications - Version 19.9 to 20.7 [Release V17]
Information in this document applies to any platform.

Symptoms

When user try to add  part number  it is  overwriting existing line item and creating duplicate line items with same part number.   

 Replication Steps 

-1.Launch service mobile application on safari
-2.Login
-3.Tap on Order
-4.Create New Order
-5.Go to Add Order Lines
-6.Tap on + to add new line
-7.In the Name Field , open pick applet (directly adding Item# will not replicate this issue)  and search for Name = 400510 and click on OK  ..
-8.Click on Save
-9 .Repeat Step6-8 to add one more line item , Name=P129390561
-10. There will be two line items with Name=P129390561 ( Name = 400510 replaced with new line item)
-11. Add one more line item , Name=P764337603
-12 .There will be three line items with the following sequence ,
    P764337603
    P129390561
    P764337603
-13. It is observed that the first line item will be duplicated by the latest .

NOTE: This issue is specific to  iPhone.  This issue is not applicable on iPad and Android devices .

Excerpt from AOM log 

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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