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Merge Records Menu Item Disable Although Property No Merge = False (Doc ID 2720155.1)

Last updated on OCTOBER 15, 2020

Applies to:

Siebel Public Sector Service - Version 16.19 [IP2016] and later
Information in this document applies to any platform.

Symptoms

Users are not able to use Application Menu> Edit > Merge Records in Contact List View, when select two contact records in the Contact List Applet, when they go to application menu Edit > Merge Records... the option is disabled and can not be used.

User expect to be able to merge 2 different Contact records in Contact List View after selecting the two contact records in Contact List Applet.

The issue can be reproduced at will with the following steps:
1. Login to Siebel
2. Click on Contacts screen
3. Go to My Contacts view
4. On Contact List Applet select 2 contact records that you want to merge.
5. Go to Application Menu > Edit and try to select option Merge Records.. the option is disabled.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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