Does SmartScript Provide An Out Of the Box Summary View With All the Answers So Siebel User Can Verify/Modify The Answers? (Doc ID 2721604.1)

Last updated on OCTOBER 28, 2022

Applies to:

Goal

When a SmartScript reaches the last Question , the user want to be able to see a Summary with all the Questions/Answers given during the SmartScript session and be able to review and modify the answer given for a question if required. How this functionality can be achieve?

One attempt was to use Finish Later and redirect the user to My Saved Session where he could review all the answers given for the SmartScript session and change it. Customer achieve that setting in Call Script Run Answers List Applet properties No Update, No Insert, No Delete no Merge from TRUE to FALSE. But although the Siebel user is now able to change the Answer from Answer table, if he clicks on Resume  to run the SS again, the changes made on applet Call Script Run Answers List Applet does not show up in the resumed SS session and keep showing the old values? From where this previous values are coming from?
 

Solution

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