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Siebel BusSvcMgr Component Type Not Coming Online After New Installation 19.12 SBL-SEC-10018 And ORA-12154 (Doc ID 2722150.1)

Last updated on JUNE 07, 2021

Applies to:

Siebel CRM - Version 19.12 and later
Information in this document applies to any platform.

Symptoms

On : 19.12 version, System Admin

Siebel BusSvcMgr components not coming online after new installation 19.12 on OCI


ERROR
-----------------------
Any Component log : Example: SvrTaskPersist_0007_7340034.log

BCLog DBCLogDetail 4 000000025f8f3656:0 2020-10-20 15:49:58 OCI Session pool is disabled
ObjMgrLog Error 1 000000025f8f3656:0 2020-10-20 15:49:58 (oracon.cpp (4829)) SBL-DBC-00107: An Oracle database error has occurred.

Please continue or ask your systems administrator to check your application configuration if the problem persists.
SQLParseAndExecute Execute 5 000000025f8f3656:0 2020-10-20 15:49:58 ORA-12154: TNS:could not resolve the connect identifier specified

SecAdptLog API Trace 4 000000025f8f3656:0 2020-10-20 15:49:58 Security DB user connect to DB esia19_DSN with username=SADMIN returns err 7733355 and connection a2650c0.
SecAdptLog API Trace 4 000000025f8f3656:0 2020-10-20 15:49:58 Security DB user delete DB connectoin a2650c0
SQLParseAndExecute Statement 4 000000025f8f3656:0 2020-10-20 15:49:58 ~CSSOraDbConn: SQLEndTran() - SQL_COMMIT
ObjMgrDBConnLog Delete 5 000000025f8f3656:0 2020-10-20 15:49:58 DataBase Connection was deleted at a2650c0
GenericLog GenericError 1 000000025f8f3656:0 2020-10-20 15:49:58 (secmgr.cpp (2785) err=4597538 sys=0) SBL-SEC-10018: An Oracle database error has occurred.

Please continue or ask your systems administrator to check your application configuration if the problem persists.(SBL-DBC-00107)
ORA-12154: TNS:could not resolve the connect identifier specified



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Migrated Siebel 19.12 Application from On Premise to OCI as fresh installation with Database copy from on Premise.

2. Completed configuration of enterprise, siebel server

3. Components with BusSvcMgr component type not coming online.



 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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