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Why Does WEB-INF Logs Show "FATAL Com.siebel.securityadapter.SecurityManager - Authentication Failed . Rejecting Incoming Reque" Error Post Installation? (Doc ID 2723735.1)

Last updated on NOVEMBER 03, 2020

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.


After recently upgrading from Siebel to IP2017 and later, below errors were seen in WEB-INF file under C:\siebel\applicationcontainer\webapps\siebel\WEB-INF:

2020-10-22 18:49:02,855 FATAL com.siebel.securityadapter.SecurityManager - Database connection failed
2020-10-22 18:49:02,855 FATAL com.siebel.securityadapter.SecurityManager - Authentication failed . Rejecting incoming request

Can you let us know why those errors are being thrown in this file and does it indicate something?


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