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Siebel SWSE Processes Running on IHS Never Finish and Cause Memory Leak (Doc ID 2727286.1)

Last updated on NOVEMBER 09, 2020

Applies to:

Siebel CRM - Version 8.1.1.10 [23021] to 16.19 [IP2016] [Release V8 to V16]
Information in this document applies to any platform.

Symptoms

IBM IHS web server memory leak caused by hanging threads waiting for Object Manager response

Below is the typical call stack obtained for the httpd process

Backend Siebel Server processes were reviewed, and not found as in hung state whatsoever.

No actual outstanding TCP connection could be associated with the hanging httpd threads in SISMsgQ::GetMsg.

IBM IHS web server spawns new workers, and old workers stay as outstanding processes consuming resources, ie RAM and CPU, with no activity.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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