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Sporadically Some Inbound Email Are Not Processed By Siebel Email Response (Doc ID 2727690.1)

Last updated on NOVEMBER 11, 2020

Applies to:

Siebel CRM - Version 8.1 [21039] and later
Information in this document applies to any platform.

Symptoms

A Response Group configure to process inbound email and create Service Request Business Component records in Siebel Application fails sporadically for some inbound emails.

The response group uses custom eMail Response workflows based on standard eMail Response - Process Message workflow. The issue is very intermittent with couple of case per day.

The emails that failed are NOT been converted to Service Requests, the temporary files OriginalMessage.txt  (MIME copy of the email) and ATT_xx.DAT (email's attachment files) are still present on siebsrvr/bin/incoming folder and accumulating. But NO email event files (.erro, .evt, .xevt)  are accumulating on siebsrvr/bin/queued/<Response Group Name>.

The Response Groups has Input Argument RealTime not defined, so RealTime is set to default value TRUE.

Changes

 New Response Group using a highly customized eMail Response workflows to process the inbound email and converted them into Service Requests business component records.

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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