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IP2020 and later Invalid Cookie Error with Entrust TruePass Session Validation Module (SVM) (Doc ID 2727691.1)

Last updated on JUNE 11, 2021

Applies to:

Siebel CRM - Version 20.1 and later
Information in this document applies to any platform.

Symptoms

On : 20.1 version, Security / Authentication

When attempting to enable Entrust PKI SSO(custom) with Siebel IP 2020.1 version while using custom SSO header/userspec integration is failing with error in OM logs

 

 



Error in OM log :

8716601 Socket had incorrect word size: 0.(SBL-JCA-00313)


ObjectManager log :
ObjMgrBusServiceLog InvokeMethod 4 000002cf5f6b67a9:0 2020-09-23 11:30:12 Business Service 'Web Engine User Agent' invoke method 'GetClientOS' Execute Time: 0.007 seconds.
ObjMgrBusServiceLog InvokeMethod 4 000002cf5f6b67a9:0 2020-09-23 11:30:12 End: Business Service 'Web Engine User Agent' invoke method: 'GetClientOS' at 1596d1d8
ObjMgrBusServiceLog FireEvent 5 000002cf5f6b67a9:0 2020-09-23 11:30:12 Decremented the reference counter and released Business Service at (1596d1d8)
ProcessRequest ProcessRequestDetail 4 000002cf5f6b67a9:0 2020-09-23 11:30:12 SWE Command Processor - Handle user request: SWECmd=Login;SWEBHWND=;SWEHo=xxxxxxxx;
ProcessRequest ProcessRequestDetail 4 000002cf5f6b67a9:0 2020-09-23 11:30:12 SWE Command Processor - m_bRefresh: 0
ProcessRequest ProcessRequestDetail 4 000002cf5f6b67a9:0 2020-09-23 11:30:12 SWE Action Manager - PostActionShowLogin
SWEPSRTimer Warning 2 000002cf5f6b67a9:0 2020-09-23 11:30:12 DoPostedAction 966 CSSSWEActionShowLoginE 0.000 seconds.
ProcessRequest ProcessRequestDetail 4 000002cf5f6b67a9:0 2020-09-23 11:30:12 SWE Command Processor - ProcessCallBack: cmd=WWECbShowLoginE
ObjMgrBusServiceLog InvokeMethod 4 000002cf5f6b67a9:0 2020-09-23 11:30:12 Business Service 'Web Engine Interface' invoke method 'Request' Execute Time: 0.036 seconds.
ObjMgrBusServiceLog InvokeMethod 4 000002cf5f6b67a9:0 2020-09-23 11:30:12 End: Business Service 'Web Engine Interface' invoke method: 'Request' at 159576e0
MessageFlow MsgFlowDetail 4 000002cf5f6b67a9:0 2020-09-23 11:30:12 1794399040: Returned from SessionHandleMsg(352) for task 67108878, pErrStack = 0x0e3094f0


Headertraces show SSO parameters:
%3D22UGtEWHRGYnZnQ1VnZEFXbWc1empWYUUyNjI4c3ZGdTNiZ2NwRnhpSzVHcU55OGJ3ak93SjdmV3lhZkMrZnpSdU5mdWlHK1ZsblhnOU9ya2tkbVFYT01Sc0RUQ21iWlUyRGNaUlNLcXVWY1c3YlRJTUpoZlhIYXJFSDRtSGMvWUZHUUJnSndkdVBXWGNMWWh0TGc1RCtIT1ZjYTRwUHd5WngyeXBjMG54VlFYY2JLM28xdDN6WjlsZ1U3bVRFLzFDVlUxUWxHZjhyRjZZRnpWSldDeFVEZFF0NnRlUzczR0dXbDFaQkhzWElFOGd2bllWOFV2NENBPT03cU5VWjdiWHZnSjlyTkNwdzVHRkRScTRsdTRWT1lWWA%3D%3D%22%3B+EntrustTruePassLastUserName%3D%22C%253A%255CCYSSC%255CEPF.epf%22%3B+EntrustTruePassRedirectUrl%3D%22%22%3B+EntrustTruePassLastUserProfileType%3D%22LOCAL_EPF%22%3B+golanguageprefer%3D%22english%22%3B+EntrustTruePassCurrentUser%3D%22C%253A%255CCYSSC%255CEPF.epf%22%3B+E






Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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