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Loyalty Engine RealTime Crashes When Executing Assign Voucher Action On Redemption/Product Promotion (Doc ID 2727704.1)

Last updated on NOVEMBER 17, 2020

Applies to:

Siebel Loyalty Engine - Version 8.1 [21039] and later
Information in this document applies to any platform.


LoyaltyEngineRealTime component crashes when executing "Assign Voucher" Action on Redemption/Product Promotion.

If the specific Assign Voucher Action is removed from the the Promotion, it no longer crashes.

Related Logs show the following:

This can be reproduced as below:

1- In Administration - Product, have a Product Voucher created

2-  Create a Loyalty Promotion Rule and add the Action "Assign Voucher" to the Rule

3- Process a Redemption Transaction

4- The transaction is not processed and the component crashes

Related information on how to use Vouchers is found in the Siebel Loyalty Guide.




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