Loyalty Engine RealTime Crashes When Executing Assign Voucher Action On Redemption/Product Promotion
(Doc ID 2727704.1)
Last updated on NOVEMBER 17, 2020
Applies to:Siebel Loyalty Engine - Version 8.1  and later
Information in this document applies to any platform.
LoyaltyEngineRealTime component crashes when executing "Assign Voucher" Action on Redemption/Product Promotion.
If the specific Assign Voucher Action is removed from the the Promotion, it no longer crashes.
Related Logs show the following:
This can be reproduced as below:
1- In Administration - Product, have a Product Voucher created
2- Create a Loyalty Promotion Rule and add the Action "Assign Voucher" to the Rule
3- Process a Redemption Transaction
4- The transaction is not processed and the component crashes
Related information on how to use Vouchers is found in the Siebel Loyalty Guide.
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