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SBL-EXL-00151 Error When New Record Event Is Invoked On Service Request Applet (Doc ID 2728526.1)

Last updated on NOVEMBER 19, 2020

Applies to:

Siebel Tools - Version 20.8 and later
Information in this document applies to any platform.


On click of New button on Service Request Detail Applet , Write record event is getting called in IP 20.8

The issue can be reproduced at will with the following steps:
1. Login to the application
2. Navigating to Service Request Detail Applet
3. Click on New Record

Observe the error : "Already an SR exists with the same value (SBL-EXL-00151)"
This shows that the "Write Record" event is getting fired.




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