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Different Records Are Displayed In A Detail View Once Other Detail View Is Displayed (Doc ID 2728852.1)

Last updated on NOVEMBER 15, 2020

Applies to:

Siebel CRM - Version 19.7 and later
Information in this document applies to any platform.

Symptoms

There are 2 detail views as follows:

View A : Parent: Service Request Form Applet, Child: Activity List Applet

View B : Parent: Service Request Form Applet, Child: Clone of 'Comm Inbound Item List Applet'.

If you go to View A directly, all activity records associated to the parent service request are displayed as expected. But if you go to View B and then View A, only a partial records are displayed. So if you go to View A and then go to View B and then go back to View A, the 1st View A and the 2nd View A shows different record set.

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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