My Oracle Support Banner

Marketing Icon, Subject Area And Segments Marketing Metadata All Missing After Repository Upgrade to !2C OBI (Doc ID 2728972.1)

Last updated on NOVEMBER 16, 2020

Applies to:

Siebel Marketing - Version 16.19 [IP2016] and later
Information in this document applies to any platform.

Symptoms

When attempting to import the OBI repository from 11.1.1.9 to 12C during an upgrade, the following error occurs.


The issue can be reproduced at will with the following steps:
1. Export the repository from 11.1.9, this was deemed a success
2. Import the same repository in to 12.2.1.4.0.
3. This fails with errors.

Due to this issue, users cannot use 12C, the subject areas and metadata is missing including the Marketing icon from answers and the segments missing under the 'New' menu

Changes

 This worked in the 11.1.9 environment, but failed in the !2C upgraded envionment

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.