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LAST_UPD Column Is Getting Updated On Doing Help About Record If Calculated Field Value Has Expression With Blank Space " " (Doc ID 2729319.1)

Last updated on NOVEMBER 23, 2020

Applies to:

Siebel CRM - Version 17.5 [IP2017] and later
Information in this document applies to any platform.

Symptoms

LAST_UPD column is getting updated when user performs Help--->About Record and Closes the About Record popup applet.

Issue can be reproduced at will with the following steps:

 1. Create a new calculated field with below calculated expression:

[Assigned First Name] and [Assigned Last Name] fields are actually join fields that are dependent on [Assigned Id] Field.

2. Navigate to custom applet which has above mentioned calculated field exposed.

3. Select Help--->About Record. Notice that records last updated shows 11/11/2020 8:33:08 AM value

4. Close the popup applet by clicking "Ok" button

5. Invoke Help--->About Record again.

6. Notice that records last updated value shows 11/12/2020 1:35:03 AM

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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