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SRProc Component Not Picking Records According To SCHED_START_DT (Doc ID 2729771.1)

Last updated on FEBRUARY 01, 2022

Applies to:

Siebel CRM - Version 8.1.1 [21112] and later
Information in this document applies to any platform.


Server Request Processor (SR PROC) Component is not picking records according to SCHED_START_DT sometimes; while it functions as expected at other times.

Issue can be backtracked with below steps:
1. Records gets created in S_SRM_REQUEST table and stamps SCHED_START_DT as in UTC date time.
2. When issue occurs[Jobs not processed] it compares SCHED_START_DT with server time zone which is in EST US time zone and does not process the records.

Component Log has following DB error:



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