Is it Possible to Transfer Call Between Agents Who are Logged Into Different ACD Queues?
(Doc ID 2730979.1)
Last updated on NOVEMBER 23, 2020
Applies to:
Siebel CRM - Version 19.6 and laterInformation in this document applies to any platform.
Goal
Is it possible to transfer call between agents who are logged into different ACD Queues?
Solution
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In this Document
Goal |
Solution |