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Is it Possible to Transfer Call Between Agents Who are Logged Into Different ACD Queues? (Doc ID 2730979.1)

Last updated on NOVEMBER 23, 2020

Applies to:

Siebel CRM - Version 19.6 and later
Information in this document applies to any platform.

Goal

Is it possible to transfer call between agents who are logged into different ACD Queues?
 

Solution

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In this Document
Goal
Solution


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