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Bundle Components Are Not Added When Adding A Bundle To A Product "Favorite" (Doc ID 2731230.1)

Last updated on JANUARY 26, 2022

Applies to:

Siebel eCommunications - Version 15.0 [IP2015] and later
Information in this document applies to any platform.


When adding a Bundle Promotion with a Component Product in Administration - Product > Favorites, Bundle Promotion gets added but its Component is not added.

However, when adding the same Bundle Promotion in the Quote, the Component gets added.

The issue can be reproduced at will with the following steps:

  1. Have the following Structure:

    Promotion: "SN Promotion Bundle Favorites"
          Product Bundle: SN Bundle Child 1
              Product: SN Bundle Child 1

  2. Go to Administration - Products > Favorites (Make sure you are in the "Product Template List View)  and create a new record:

    Name: SN Promotion Bundle Favorites

  3. In the "SN Promotion Bundle Favorites" applet, add a new record

  4. In the Product Pick Applet, select "SN Promotion Bundle Favorites"

  5. Step off the record and go back

    Only "SN Promotion Bundle Favorites" was added, no Children





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