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CTI Toolbar Throw Error "Failed With Invalid Device Identifier" Due To Agent Password Autofill In Chrome Browser (Doc ID 2731694.1)

Last updated on NOVEMBER 25, 2020

Applies to:

Siebel CTI - Version 20.8 and later
Information in this document applies to any platform.

Symptoms


CTI - Failed with below Error - 

"Error: err 1151, ('Invalid device identifier')"

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a new Agent profile under Communication -> Agent General profile View -> Agent General Profile Applet
2. Check Passwords auto populated while create new record
3. Click CTI Toolbar to check calls for Agent


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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