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Siebel Server Fail to Start After Upgrade to 20.9 & Tomcat Logs Not Generating After Service Started from Windows Service (Doc ID 2732305.1)

Last updated on NOVEMBER 30, 2020

Applies to:

Siebel CRM - Version 20.9 and later
Information in this document applies to any platform.

Symptoms

Siebel Server & components failed to start after upgrading to 20.9 if tomcat for sai & ses applicationcontainers started from windows service and no tomcat logs generated.

The issue happens when application containers started using Windows Services. If application containers using the following procedure, the Siebel Server and components started successfully.

C:\siebel\ses\applicationcontainer\bin\setenv.bat

C:\siebel\ses\applicationcontainer\bin\startup.bat

C:\siebel\sai\applicationcontainer\bin\setenv.bat

C:\siebel\sai\applicationcontainer\bin\startup.bat

Error in Siebsrvr.log when tomcat started as service:

SiebSrvr.log


NameServerLayerLog Error 1 000000025fbd05fc:0 2020-11-25 00:13:11 1720: [cgclientservice] TLS handshake to gateway failed <Gateway>:7123
NameServerLayerLog Error 1 000000025fbd05fc:0 2020-11-25 00:13:11 Gateway Registry failed: Registry connection failed.
GtwySvcFrmwrkLog Error 1 000000025fbd05fc:0 2020-11-25 00:13:11 Service Discovery initialization failed: Unable to read CGmetafile
GtwySvcFrmwrkLog Error 1 000000025fbd05fc:0 2020-11-25 00:13:11 Service Discovery initialization failed: Registry Generic Exception.
NameServerLayerLog Error 1 000000025fbd05fc:0 2020-11-25 00:14:13 1720: [cgclientservice] Error occured at the server error:NOTOK :Authentication failed for user
GenericLog GenericError 1 000000025fbd05fc:0 2020-11-25 00:14:13 (scmnsclnt.cpp (135) err=2555922 sys=0) SBL-SCM-00018: Could not open connection to Siebel Gateway configuration store (WIN37216:7123).



STEPS:
----------------------
The issue can be reproduced at will with the following steps:


1. Installed 17.0+20.9

2. Configured Siebel enterprise & Siebel Server

3. Start sai & ses applicationconainers from windows service

4. start Siebel Server

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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