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Password Validation Error In DB2Diag.LOG After Changing User Password (Doc ID 2733644.1)

Last updated on DECEMBER 02, 2020

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.

Symptoms


Bootstrap Error Info (401) and Password validation Error in DB2Diag.LOG


ERROR
-----------------------

File Name: db2diag.log
        
See the following error:
Password validation for user A0***5 failed with rc = -2146500507



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Installed IP17 install and patch 19.8
2. completed Configuration using SMC
3. After 3 Month upgraded to IP 20.5
4. Siebel works fine for 5 weeks until an administrator has changed his admin password (NOT SADMIN  password).
5. From this point onward error messages referring to incorrect DB authentications with the User-ID of the administrator, who changed the password, were found in the DB2DIAG.LOG.
6. siebel works fine except seeing error in the db2diag.log




Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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