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Siebel IP16: BarCode Scanning Set Field Is Not Working In Call Center UI (Doc ID 2734725.1)

Last updated on DECEMBER 09, 2020

Applies to:

Siebel Call Center - Version 16.10 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On Siebel Call Center Application, when Scanned a Barcode using a Barcode Scanner, which is a set of 2 numbers, there is a tab at the starting of each of them [e.g. " 77885500 77885510"].

As the tab is at the starting, placing cursor on one field previous to that and scanned. The tab sequence are improperly working, as a result, the numbers are not getting set to the desired fields

[e.g.Field 1 got " 77885", Field 2 got "50077"].


ERROR MESSAGE:
----------------------
From Serial number is a required field.Please enter value for the field (SBL-DAT-00498)


Cause

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In this Document
Symptoms
Cause
Solution


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