My Oracle Support Banner

Siebel IP16: BarCode Scanning Set Field Is Not Working In Call Center UI (Doc ID 2734725.1)

Last updated on DECEMBER 09, 2020

Applies to:

Siebel Call Center - Version 16.10 [IP2016] and later
Information in this document applies to any platform.


On Siebel Call Center Application, when Scanned a Barcode using a Barcode Scanner, which is a set of 2 numbers, there is a tab at the starting of each of them [e.g. " 77885500 77885510"].

As the tab is at the starting, placing cursor on one field previous to that and scanned. The tab sequence are improperly working, as a result, the numbers are not getting set to the desired fields

[e.g.Field 1 got " 77885", Field 2 got "50077"].

From Serial number is a required field.Please enter value for the field (SBL-DAT-00498)


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.