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Object Manager Crashes Are Found After Incremental Migration When There Are Still Sessions Running On Old WS Version And Sessions Running On New WS Version (Doc ID 2734852.1)

Last updated on DECEMBER 07, 2020

Applies to:

Siebel CRM - Version 19.9 to 20.10 [Release V17]
Information in this document applies to any platform.

Symptoms

Incremental migration is frequently used, the crashes are found during the phase when there are sessions still running on the old workspace version and some running on the new version.

Called from:

/siebelapp/siebel/siebsrvr/lib/libsslcosd.so'0x4dc98 [0xfe4cdc98]
/lib/libc.so.1'__sighndlr+0xc [0xfc38a120]
/lib/libc.so.1'call_user_handler+0x370 [0xfc37d08c]
/lib/libc.so.1'sigacthandler+0x58 [0xfc37d394]
/siebelapp/siebel/siebsrvr/lib/libsslcshar.so'SSstring&SSstring::operator=(const SSstring&)+0xb8 [0xfe6ca838] [Signal 11 (SEGV)]
/siebelapp/siebel/siebsrvr/lib/libsslcshar.so'void CCFMap >::GetNextAssoc(__POSITION*&,SSstring&,int&)const+0xa0 [0xfe6b2500]
/siebelapp/siebel/siebsrvr/lib/libsscfdm.so'void*VersionCacheManager::GetYourCache()+0x414 [0xf73f7bb4]
/siebelapp/siebel/siebsrvr/lib/libsscfdm.so'void CSSContextManager::CacheSqlObj(CSSSqlObj*)+0x258 [0xf6fc2378]
/siebelapp/siebel/siebsrvr/lib/libsscfdm.so'void CSSSqlObj::Release(bool)+0xf6c [0xf72a498c]
/siebelapp/siebel/siebsrvr/lib/libsscfdm.so'unsigned CSSTransValMgr::BuildCodeValueAndValueCodeMap(CSSModelPhysDef*,const SSstring&,const SSstring&,const SSstring&,const SSstring&,bool,const SSstring&,const SSstring&,const SSstring&,const SSstring&,const SSstring&,const SSstring&,CSSLOVCacheItem*&)+0x1920 [0xf7334340]
/siebelapp/siebel/siebsrvr/lib/libsscfdm.so'unsigned CSSTransValMgr::GetValueCodeAndCodeValueMap(CSSModelPhysDef*,const SSstring&,const SSstring&,const SSstring&,bool,const SSstring&,const SSstring&,const SSstring&,const SSstring&,const SSstring&,const SSstring&,CSSLOVCacheItem*&)+0x2dc [0xf733295c]
/siebelapp/siebel/siebsrvr/lib/libsscfdm.so'unsigned CSSTransValMgr::GetValueArray(CSSModelPhysDef*,const SSstring&,const SSstring&,const SSstring&,const SSstring&,const SSstring&,const SSstring&,const SSstring&,const SSstring&,const SSstring&,bool,CSSStringArray&)+0x78 [0xf7332598]
/siebelapp/siebel/siebsrvr/lib/libsscfdm.so'bool CSSContextManager::GetQuickPickValues(CSSModelPhysDef*,const SSstring&,const SSstring&,const SSstring&,const SSstring&,const SSstring&,const SSstring&,const SSstring&,const SSstring&,const SSstring&,bool,CSSStringArray&)+0x58 [0xf6fc97d8]|
/siebelapp/siebel/siebsrvr/lib/libsscfdm.so'bool CSSModelPhysDef::GetQuickPickValues(const SSstring&,const SSstring&,const SSstring&,const SSstring&,const SSstring&,const SSstring&,const SSstring&,const SSstring&,bool,CSSStringArray&)+0x84 [0xf70f20a4]
/siebelapp/siebel/siebsrvr/lib/libsscfom.so'unsigned CSSBusComp::GetQuickPickInfo(const unsigned short*,SSstring&,CSSStringArray&,int&,int)+0x52c [0xf7cafcec]
/siebelapp/siebel/siebsrvr/lib/libsscaswbc.so'unsigned CSSSWEFrame::GetComboBoxOptions(CSSSWEFieldItem*,CSSStringList*&)+0x4f4 [0xf0121a14]
/siebelapp/siebel/siebsrvr/lib/libsscaswbc.so'unsigned CSSSWEFrame::GetControlLOV(CSSSWEFieldItem*,CCFPropertySet*&)+0x784 [0xf0066724]
/siebelapp/siebel/siebsrvr/lib/libsscaswbc.so'unsigned CSSSWEFrame::GetControlUIProperties(CSSSWEFieldItem*,int,CCFPropertySet&)+0x3f20 [0xf0075860]
/siebelapp/siebel/siebsrvr/lib/libsscaswbc.so'unsigned CSSSWEFrame::GetControlsObjInfo(CCFPropertySet&)+0x538 [0xf0071698]
/siebelapp/siebel/siebsrvr/lib/libsscaswbc.so'unsigned CSSSWEFrame::GetUIObjInfo(CCFPropertySet&,int)+0xcf0 [0xf00706b0]
/siebelapp/siebel/siebsrvr/lib/libsscaswbc.so'unsigned CSSSWEFrame::GetObjectInfo(const CSSSWEBindingCtx*&,CCFPropertySet&,int)+0xe3c [0xf007e9fc]
/siebelapp/siebel/siebsrvr/lib/libsscaswbc.so'unsigned CSSSWEComponent::Execute(CSSSWEHtmlStream*,CSSSWEBindingCtx*)+0x168 [0xf08c61c8]
/siebelapp/siebel/siebsrvr/lib/libsscaswbc.so'unsigned CSSSWEComponent::PostExecute(CSSSWEHtmlStream*,CSSSWEBindingCtx*)+0xe4 [0xf08c6e84]
/siebelapp/siebel/siebsrvr/lib/libsscaswbc.so'unsigned CSSSWEComponent::Execute(CSSSWEHtmlStream*,CSSSWEBindingCtx*)+0x188 [0xf08c61e8]
/siebelapp/siebel/siebsrvr/lib/libsscaswbc.so'unsigned CSSSWEComponent::PostExecute(CSSSWEHtmlStream*,CSSSWEBindingCtx*)+0xe4 [0xf08c6e84]
/siebelapp/siebel/siebsrvr/lib/libsscaswbc.so'unsigned CSSSWEComponent::Execute(CSSSWEHtmlStream*,CSSSWEBindingCtx*)+0x188 [0xf08c61e8]

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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