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How To Send Email Attachment With Content Type As text/calendar, While Sending Emails From Siebel Application (Doc ID 2734954.1)

Last updated on FEBRUARY 14, 2021

Applies to:

Siebel CRM - Version 8.1 [21039] and later
Information in this document applies to any platform.

Goal

How to send attachment with content type as text/calendar, while sending email from Siebel Application?

Currently when create an attachment in Siebel type a meeting/appointment with extesion .ics (iCalendar file) and trying to send the .ics file as an email attachment from Siebel the attachment in MIME file is not set to text/calendar.

So the recipient receiving the email see the attachment as a regular attachment file and NOT as a iCalendar file that they can quickly open and accept the invitation.

The behavior can be reproduce as follow:

  1. Create a .ics file on MS Outlook for an appointment, for example basic.ics

  2.  Login to Siebel Application navigate to Contacts and drilldown on "Administrator" Last Name

  3. Add the attachment file created on step 1 as an attachment for Administrator" contact
  4. Keep focus on the attachment and press F9 to send an email with the attachement

  5. Press send button to send the email with the attached iCalendar file

  6. Verify on Siebel Server folder /siebsrvr/bin/sent and check the MIME file generated for the email sent SMTP_xxxx_xxx_xxx_xxx.tmp file (This required Internet SMTP/POP3  or IMAP Server driver parameter Save Sent Message = TRUE)

  7. Opening the MIME file on a text editor shows Content-Type for the attachment iCalendar file basic.ics not as text/calendar:

    ----=_XXSEBL09202020_080103_5GMGXX
    Content-Disposition: attachment;
    filename="basic.ics"
    Content-Transfer-Encoding: base64
    Content-Type: application/octet-stream;
    name="basic.ics"

Solution

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In this Document
Goal
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