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Getting SBL-DAT-00381 Identical Record Error On Service Request Update (Doc ID 2736263.1)

Last updated on DECEMBER 14, 2020

Applies to:

Siebel CRM - Version 20.3 and later
Information in this document applies to any platform.


Do any change on Service Request and save the record throwing error intermittently.

A record that contains identical values to the record you have created already exists.
If you would like to enter a new record, please ensure that the field values are unique.(SBL-DAT-00381)

The issue can be reproduced at will with the following steps:
1. Login to Application
2. Navigate to Service Request List Applet under Service Request screen
3. Do any change on Service Request and save the record throwing error intermittently




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