My Oracle Support Banner

Promotion From Quote Not Saved In Product Favorites (Doc ID 2736947.1)

Last updated on MARCH 09, 2021

Applies to:

Siebel eCommunications - Version 15.18 [IP2015] and later
Information in this document applies to any platform.

Symptoms

"Save as Favorite" from Quotes does not save the Promotion associated to the Product.


The issue can be reproduced at will with the following steps:

1. Have the following Product Model:

Root Product: PickPromoTest (Customizable)
           Child: PickPromoChild

Promotion: Promo1

2. Create a Quote and Add a root product
PickPromoTest

3. Customize the root product

4. Add a child product "PickPromoChild" and associate the Promotion "Promo1"



5. Save and exit eConfigurator

6. In the Quote you should have:


  
7. Select the menu option "Save as Favorite"

8. Go to Administration - Product > Favorites (make sure you are in Product Template List View) and locate the Favorite saved above

9. Select root product PickPromoTest and click in "Customize"

10. The Promotion associated in step 3 above is not associated to the child
product



11. Try to select a Promotion from the "Promotion" field while still in eConfigurator:



Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.