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Promotion From Quote Not Saved In Product Favorites (Doc ID 2736947.1)

Last updated on MARCH 09, 2021

Applies to:

Siebel eCommunications - Version 15.18 [IP2015] and later
Information in this document applies to any platform.


"Save as Favorite" from Quotes does not save the Promotion associated to the Product.

The issue can be reproduced at will with the following steps:

1. Have the following Product Model:

Root Product: PickPromoTest (Customizable)
           Child: PickPromoChild

Promotion: Promo1

2. Create a Quote and Add a root product

3. Customize the root product

4. Add a child product "PickPromoChild" and associate the Promotion "Promo1"

5. Save and exit eConfigurator

6. In the Quote you should have:

7. Select the menu option "Save as Favorite"

8. Go to Administration - Product > Favorites (make sure you are in Product Template List View) and locate the Favorite saved above

9. Select root product PickPromoTest and click in "Customize"

10. The Promotion associated in step 3 above is not associated to the child

11. Try to select a Promotion from the "Promotion" field while still in eConfigurator:




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