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Siebel 20.11: Inbound Web Service Requests Fail With Error Could not establish secure channel for SSL/TLS with authority (Doc ID 2737050.1)

Last updated on DECEMBER 17, 2020

Applies to:

Siebel CRM - Version 20.11 and later
Information in this document applies to any platform.

Symptoms


After the Siebel Environment is upgraded from Siebel 20.1 to Siebel 20.11, the below error occurs on the WCF side when sending the inbound web service request to Siebel. 

Windows Communication Foundation (WCF) is a Microsoft framework for building service-oriented applications.

The Inbound web services are working fine when testing with SOAP UI.  There was no change on Siebel and on the WCF except for upgraded to Siebel 20.11

The WCF log file shows below error:

ERROR
-----------------------


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Upgrade Siebel Environment from Siebel 20.1 to Siebel 20.11
2. Test the Inbound web services with SOAP UI, and they are working.
3. Test the Inbound web services with WCF, the above errors occurs on the WCF side. There is no error on Siebel Side.

Changes

The Siebel Environment is upgraded from Siebel 20.1 to Siebel 20.11

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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