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Siebel Approval Manager Integration With JIRA Returns Blank Fields On The UI (Doc ID 2737870.1)

Last updated on APRIL 11, 2022

Applies to:

Siebel CRM - Version 20.8 and later
Information in this document applies to any platform.


JIRA is integrated with Siebel using Basic Authentication with username and password provided. When sending a GET request to JIRA, blank fields are displayed instead of actual data.

The issue can be reproduced at will with the following steps:
1. Configure "Configure SAM for Bugzilla REST API" from Doc ID 2493884.2
2. After putting the GET rest api url for json from JIRA
3. Blank fields are displayed.




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