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Keyboard Doesn't Appear After Upgrade To IOs 13.3 on iPad (Doc ID 2739794.1)

Last updated on DECEMBER 24, 2020

Applies to:

Siebel CRM - Version 16.19 [IP2016] and later
Information in this document applies to any platform.


After applying the IOs update 13.3 version on iPads, users are experiencing a problem when they try to fill in the fields in the list applets using the keyboard: the keyboard doesn't appear at all and the user cannot type anything.

The issue was reproduced in 16.19 and 19.12 versions  with the following steps:

1. Login to siebel application from iPad with 13.3 IOs
2. Navigate to Service request list and try to write in Summary or Description field. The keyboard doesn't appear.


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