My Oracle Support Banner

Drilldown Leads to Blank Page after Update from 18.12 to 20.X (Doc ID 2740702.1)

Last updated on DECEMBER 30, 2020

Applies to:

Siebel CRM - Version 20.10 and later
Information in this document applies to any platform.

Symptoms

Target view is blank after drilling down from Account Name or a Contact.

The issue can be reproduced at will with the following steps
-----------------------
1. Open the Application.
2. Navigate to Accounts List.
3. Drilldown on one Account Name > Destination page is blank.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.