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IP2017: Unexpected timeout warning pop-up at user relogin in Siebel Application Object Manager (Doc ID 2740747.1)

Last updated on JANUARY 03, 2021

Applies to:

Siebel CRM - Version 20.1 to 20.7 [Release V17]
Information in this document applies to any platform.

Symptoms

Session timeout warning pop-up is displayed immediately at user relogin into the Siebel Application Object Manager.

The message is:

Your session is going to expire. Please click OK to extend the session. The session will be extended by 20 minutes 0 seconds. Time remaining before timeout: 34954 minutes 15 seconds

The issue can be reproduced at will with the following steps:

  1. Login in to Siebel Application Object Manager.
  2. Staying idle for more than x minutes, where x is the time set for application session timeout;
  3. Session timeout warning pop-up is displayed. Click “OK”. After that the login page is displayed.
  4. Login in to application with the same user id and password. Immediately after login Session timeout warning pop-up is coming.

Changes

A. Apply Patch: 31819275 - 17.0.0.0 23073 interim patch for bug 31779685

B. Deploy AI (Application Interface) profile with below timeout settings:

Basic Information
- Authentication:
  -- Active Session Timeout Value (seconds): 1200
  -- Active Session Timeout Warning Value (seconds): 0
  -- Login Session (guest session) Timeout Value (seconds): 300
  -- Method to Check Server Availability:  HeartBeat
  -- Command to Check Server Availability:  UpdatePrefMsg
  -- Session Timeout (seconds): 120
  -- Session Token Usage Duration (minutes) = 2880
  -- Session Token Timeout Value (seconds) = 900
  -- Maximum Possible Tabbed Sessions = 1

Applications
- Enhanced Authentication:
  -- Active Session Timeout Value (seconds): 1200
  -- Active Session Timeout Warning Value (seconds): 0
  -- Login Session (guest session) Timeout Value (seconds): 300
  -- Method to Check Server Availability:  HeartBeat
  -- Command to Check Server Availability:  UpdatePrefMsg
  -- Session Token Usage Duration (minutes) = 2880
  -- Session Token Timeout Value (seconds) = 900
  -- Maximum Possible Tabbed Sessions = 1

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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