The WfProcMgr Component Shows High CPU Usage And Might Crash
(Doc ID 2741427.1)
Last updated on APRIL 04, 2025
Applies to:
Siebel CRM - Version 8.1 [21039] and laterInformation in this document applies to any platform.
Symptoms
The WfProcMgr component was taking high CPU and would eventually crash if not restarted.
The following is seen when monitoring the process in the operating system:
PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND
11780 user1 20 0 514m 218m 60m S 99.0 0.3 1300:27 siebmtshmw *** %CPU = 99%
11914 user1 20 0 2372m 1.6g 86m S 12.2 2.5 187:58.54 siebmtshmw
12141 user1 20 0 1649m 1.1g 121m S 11.3 1.7 142:48.89 siebmtshmw
12093 user1 20 0 1635m 1.0g 119m S 9.3 1.7 83:08.01 siebmtshmw
...
11780 user1 20 0 514m 218m 60m S 99.0 0.3 1300:27 siebmtshmw *** %CPU = 99%
11914 user1 20 0 2372m 1.6g 86m S 12.2 2.5 187:58.54 siebmtshmw
12141 user1 20 0 1649m 1.1g 121m S 11.3 1.7 142:48.89 siebmtshmw
12093 user1 20 0 1635m 1.0g 119m S 9.3 1.7 83:08.01 siebmtshmw
...
Using Server Manager find which process is running in PID 11780:
srvrmgr: list active task for comp WfProcMgr
SV_NAME CC_ALIAS TK_TASKID TK_PID TK_DISP_RUNSTATE CC_RUNMODE TK_START_TIME TK_END_TIME TK_STATUS CG_ALIAS TK_PARENT_TASKNUM CC_INCARN_NO TK_LABEL TK_TASKTYPE TK_PING_TIME
------------ --------- --------- ------ ---------------- ---------- ------------------- ------------------- ----------------- -------- ----------------- ------------ -------- ----------- ------------
server5 WfProcMgr 22047094 11780 Active Batch 2020-09-11 17:07:26 2000-00-00 00:00:00 BC Event PreQuery Workflow 2 Normal
SV_NAME CC_ALIAS TK_TASKID TK_PID TK_DISP_RUNSTATE CC_RUNMODE TK_START_TIME TK_END_TIME TK_STATUS CG_ALIAS TK_PARENT_TASKNUM CC_INCARN_NO TK_LABEL TK_TASKTYPE TK_PING_TIME
------------ --------- --------- ------ ---------------- ---------- ------------------- ------------------- ----------------- -------- ----------------- ------------ -------- ----------- ------------
server5 WfProcMgr 22047094 11780 Active Batch 2020-09-11 17:07:26 2000-00-00 00:00:00 BC Event PreQuery Workflow 2 Normal
WfProcMgr logs shows:
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |