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The WfProcMgr Component Shows High CPU Usage And Might Crash (Doc ID 2741427.1)

Last updated on JANUARY 04, 2021

Applies to:

Siebel CRM - Version 8.1 [21039] and later
Information in this document applies to any platform.

Symptoms

The WfProcMgr component was taking high CPU and would eventually crash if not restarted.

The following is seen when monitoring the process in the operating system:

PID     USER      PR  NI  VIRT     RES     SHR S   %CPU %MEM    TIME+     COMMAND
11780 user1      20   0  514m    218m  60m S   99.0     0.3      1300:27    siebmtshmw      *** %CPU = 99%
11914 user1      20   0  2372m  1.6g    86m S   12.2    2.5       187:58.54 siebmtshmw
12141 user1      20   0  1649m  1.1g   121m S  11.3    1.7       142:48.89 siebmtshmw
12093 user1      20   0  1635m  1.0g   119m S  9.3      1.7      83:08.01    siebmtshmw
...



Using Server Manager find which process is running in PID 11780:

 

srvrmgr: list active task for comp WfProcMgr

SV_NAME       CC_ALIAS   TK_TASKID  TK_PID  TK_DISP_RUNSTATE  CC_RUNMODE  TK_START_TIME        TK_END_TIME          TK_STATUS          CG_ALIAS  TK_PARENT_TASKNUM  CC_INCARN_NO  TK_LABEL  TK_TASKTYPE  TK_PING_TIME
------------  ---------  ---------  ------  ----------------  ----------  -------------------  -------------------  -----------------  --------  -----------------  ------------  --------  -----------  ------------
server5       WfProcMgr  22047094   11780   Active       Batch       2020-09-11 17:07:26  2000-00-00 00:00:00  BC Event PreQuery  Workflow                     2                       Normal 


WfProcMgr logs shows:

 

 

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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