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LoyEngineBatch Component Does Not Startup Successfully And Show As "Running" Upon Restarting Component With TLS Enabled For CommType Parameter (Doc ID 2743343.1)

Last updated on MARCH 18, 2021

Applies to:

Siebel CRM - Version 20.9 and later
Information in this document applies to any platform.

Symptoms

When attempting to start the Loyalty Batch Engine (LoyEngineBatch), it starts and shows only as "Running" and the component logs show below errors:

GenericLog GenericError 1 0000000c5fb62b08:0 2020-11-19 10:54:01 (smimtreq.cpp (439) err=1180675 sys=0) SBL-NET-01027: Fehler beim Decodieren der Meldung
GenericLog GenericError 1 0000000c5fb62b08:0 2020-11-19 10:54:01 (smimtreq.cpp (439) err=1376290 sys=0) SBL-SMI-00034: Intern: Fehler (null) beim Lesen der Meldung vo

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Setup Siebel application with Loyalty
2. Make sure Loyalty Batch Engine is setup with CommType setup as TLS
3. Kill the Loyalty Batch Engine component and restart the component to see if it shows up as "Running" upon startup

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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