Application Fails to Load with Message "Application Interface is in Lightweight Mode. Deploy profile to proceed" with Fresh Installation
(Doc ID 2743367.1)
Last updated on DECEMBER 26, 2023
Applies to:
Siebel CRM - Version 20.6 and laterInformation in this document applies to any platform.
Symptoms
As part of OCI migration, installed new 20,6 Siebel enterprise on OCI. After configuration & AI profile deployment, application fails to load with message :Application Interface is in Lightweight Mode. Deploy profile to proceed
It working if AI profile deleted & redeployed. After restart of AI again same issue.
Errors in AI logs:
UI.Log:
Application Interface is in Lightweight Mode. Deploy profile to proceed.
CommonLogger.log:
[ERROR] 2021-01-06 23:45:33.545 [main] CommonLogger - com.siebel.swsm.config.SWSMConfig:initConfig Failed to initialize configuration, unable to set keystore : Last unit does not have enough valid bits
[ERROR] 2021-01-06 23:45:33.592 [main] CommonLogger - com.siebel.swsm.crypt.AESCrypter:decrypt Unable to decrypt text : Input byte array has wrong 4-byte ending unit
[DEBUG] 2021-01-07 02:13:42.798 [main] CommonLogger - com.siebel.swsm.crypt.AESCrypter:decrypt Unable to decrypt text : Input byte array has wrong 4-byte ending unit
java.lang.IllegalArgumentException: Input byte array has wrong 4-byte ending unit
at java.util.Base64$Decoder.decode0(Base64.java:704) ~[?:1.8.0_45]
at java.util.Base64$Decoder.decode(Base64.java:526) ~[?:1.8.0_45]
at java.util.Base64$Decoder.decode(Base64.java:549) ~[?:1.8.0_45]
at com.siebel.swsm.crypt.AESCrypter.decrypt(AESCrypter.java:46) [ai.jar:?]
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Installed 20.6 with gateway, two siebel servers
2. After deploying AI profile, not able to access Siebel application
3. All components are up and running
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |