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Siebel IP 2017: Application Object Manager and Workflow Process Manager component tasks are hanging in status "Sending Request" (Doc ID 2744232.1)

Last updated on JUNE 27, 2021

Applies to:

Siebel CRM - Version 17.0 [IP2017] to 21.3 [Release V17]
Generic UNIX

Symptoms

Hang of Siebel components: Interactive (for example, Call Center Application Object Manager) and Batch components (for example, Workflow Process Manager). The tasks are hanging with status 'Sending Request'. 

In pstack output of hanged Siebel process id the majority of threads are waiting forever for a response from the mainwin regss during a call to MwIRegQueryValueEx (see stack 1) or MwIRegOpenKeyEx (see stack 2) as below: 

Stack 1:

 

Changes

 Upgrade Siebel from previous version to IP 2017 Siebel 20.6 Update.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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