Siebel Mobile : Email File Attachment Name Is Replaced With Numbers and Percent Signs (%) on iOS (Doc ID 2745000.1)

Last updated on JANUARY 19, 2021

Applies to:

Symptoms

When user try to send  files/reports through email from siebel mobile app  from iPhone/iPad  ,  Subject and File Attachment Name is replaced with bunch of  numbers and percent sign  as shown in the below screenshot . This issue is specific to iOS . 

Replication Steps 

-1. Launch service mobile application on iOS mobile device

-2. Navigate to any attachment screen (service request/ equipment)

-3. Open the attachment file.

-4. Attach the file to any email client

-5. The name of the attached file and email subject is a bunch of numbers and percent signs instead of actual name 

Cause

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