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F9 Emails Not Working For External Domains In Siebel (Doc ID 2745543.1)

Last updated on JANUARY 21, 2021

Applies to:

Siebel CRM - Version 8.2.2.4 SIA [23030] and later
Information in this document applies to any platform.
Unable to send F9 emails to external email addresses , internal email addresses are working fine.

Symptoms

On : 8.2.2.4 SIA [23030] version, Comms Server & Email Response

When attempting to send F9 email it does not work for external emails
the following error occurs.

ERROR
-----------------------
"Unable to send message with subject "TestProfile_test" from profile "TestProfile" to "test@test.com". Send to <?>, subject <?> had error <?>.(SBL-CMO-00152)" error.



Changes

 none

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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