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Web Templates Are Not Rendering Correctly After Upgrade To Siebel 20.12 (Doc ID 2746848.1)

Last updated on JANUARY 28, 2021

Applies to:

Siebel CRM - Version 20.12 and later
Information in this document applies to any platform.

Symptoms

After upgrade from IP2014 to Siebel 20.12, for some customized applets are not rendering properly.

The issue can be reproduced at will with the following steps:
1. Go to Webtools
2. Go to applet "Service Request Pick Applet"
3. It is using Webtemplate: Popup List
4. Click on Edit WebLayout
5. None of the fields/controls are mapped.

Cause

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In this Document
Symptoms
Cause
Solution
References


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