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Email Sent Though Outbound Communications Manager SendSMTPMessage Is Showing Incorrect URL (Doc ID 2748256.1)

Last updated on FEBRUARY 03, 2021

Applies to:

Siebel CRM - Version 20.6 and later
Information in this document applies to any platform.


After upgrade from Siebel 8.1 to 20.6, the emails sent through Outbound Communications Manager through the method SendSMTPMessage is having safelinks embedded to it instead of the actual application URL in the message body

The URL is fetched through LOV high value which contains

But the actual URL in the received email is




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