Unable to Add Exception Connector from Business Service Step in Web Tools Workflow Editor
(Doc ID 2748286.1)
Last updated on MARCH 20, 2025
Applies to:
Siebel CRM - Version 20.12 to 21.2 [Release V17]Information in this document applies to any platform.
Symptoms
The below error is noticed when attempting to add an Exception connector from a Business Service Step in a workflow:
STEPS
- Create a new Workflow Process in Web Tools Workflow Editor.
- Click on the pencil icon and Add a Start, End, and two Business Service steps.
- Create Default connectors between the Start, Business Service Step 1 and Business Service Step 2 and End steps.
- Now add an Exception Connector from Business Service Step 1 to Business Service Step 2.
- Results: Error "There cannot be more than one outgoing Connector from a Business Service step." is seen.
Conversely, if either an Error Exception or User Defined Exception connector has been defined between two steps, one is not able to add a Default Connector coming from the first step.
The same behavior is noticed with Siebel Operation, Sub Process and Task steps as well.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |