My Oracle Support Banner

Unable to Add Exception Connector from Business Service Step in Web Tools Workflow Editor (Doc ID 2748286.1)

Last updated on JUNE 07, 2021

Applies to:

Siebel CRM - Version 20.12 to 21.2 [Release V17]
Information in this document applies to any platform.

Symptoms

The below error is noticed when attempting to add an Exception connector from a Business Service Step in a workflow:



STEPS

  1. Create a new Workflow Process in Web Tools Workflow Editor.
  2. Click on the pencil icon and Add a Start, End, and two Business Service steps.
  3. Create Default connectors between the Start, Business Service Step 1 and  Business Service Step 2 and End steps.
  4. Now add an Exception Connector from Business Service Step 1 to Business Service Step 2.
  5. Results: Error "There cannot be more than one outgoing Connector from a Business Service step." is seen.

    Conversely, if either an Error Exception or User Defined Exception connector has been defined between two steps, one is not able to add a Default Connector coming from the first step.

    The same behavior is noticed with Siebel Operation, Sub Process and Task steps as well.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.