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Unable To Add Exception Connectors From Business Service Steps In Web Tools Workflow Editor (Doc ID 2748286.1)

Last updated on MARCH 25, 2021

Applies to:

Siebel CRM - Version 20.12 and later
Information in this document applies to any platform.


Error when attempting to add an error connector to a Business Service Step in a workflow.


  1. Create a new Workflow Process.
  2. Click on the pencil icon and Add a Start, End, and two Business Service steps.
  3. Create Default connectors between the Start, Business Service Step 1 and 2 and End steps.
  4. Now add an Error Connector from Business Service Step 1 to Business Service Step 2.
  5. Results: "There cannot be more than one outgoing Connector from a Business Service step."




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