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Siebel Full Sync And Asynch Migration Fails At "Import" Step When Using Reverse Proxy REST URL Using Siebel Migration Application (SMA) (Doc ID 2748313.1)

Last updated on AUGUST 15, 2023

Applies to:

Siebel CRM - Version 17.0 [IP2017] to 21.5 [Release V17]
Information in this document applies to any platform.


When attempting to run full sync or async migration using Siebel Migration Application (SMA), the migration fails at "Import" step and following errors were seen in migration.log.

[DEBUG] 2021-01-08 13:46:13.816 [https-jsse-nio-9001-exec-6] Migration - com.siebel.migration.server.MigrationUtility:InvokeRestCall Response received from RST URL: https://<reverseproxyURL>:port/siebel/v1.0/service/ExecutionDataService/Delete
[DEBUG] 2021-01-08 13:46:13.816 [https-jsse-nio-9001-exec-6] Migration - com.siebel.migration.server.MigrationUtility:InvokeRestCall Response from Server: {"SiebelMessage":{"IntObjectFormat":"Siebel Hierarchical","MessageId":"","IntObjectName":"Transaction","MessageType":"Integration Object","Transaction":{"status":"Running","Id":"1-20COJVN","mgPlanName":"Asynch_FullRR_Import","mgPlanId":"1-1Z51XT7","TransactionResource":{"seq_num":"6","Id":"1-20COJVT","resName":"Migration Application Workspace Data Service","status":"Not Started","endTime":"","loglocation":"https://<reverseproxyURL>:9001\/siebel\/v1.0","txnId":"1-20COJVN","stDate":"","operationName":"SeedCopyImport","resType":"DB Util","trackingId":"","resId":"1-1Z51XTA"}}}}
[TRACE] 2021-01-08 13:46:13.817 [https-jsse-nio-9001-exec-6] Migration - com.siebel.migration.server.MigrationServer:doPost Output message: {"status":"error","msg":"Could not unpackage the zip file due to Unable to get the Siebel FS path from REST URL
https:https://<reverseproxyURL>:PORT/v1.0\/MigrationFilePrepareAndDeploy\/preparePackage Context Path \/siebel due to exception: java.lang.Exception: Unable to get the File System path due to error REST URL https:https://<reverseproxyURL>/v1.0\/service\/Application Migration Utility Service\/GetFileSystemPath returned the HTTP code 401 and the response is <title>401 - Unauthorized: Access is denied due to invalid credentials.<\/title><style type=\"text\/css\">
<h2>401 - Unauthorized: Access is denied due to invalid credentials.<\/h2>  <h3>You do not have permission to view this directory or page using the credentials that you supplied.<\/h3> <\/fieldset><\/div><\/div><\/body><\/html>. File System path is empty. "}

The issue can be reproduced at will with the following steps:
1. Perform Synch and Asynch Full RR
2. Check to see if the Import step is completed


Issue happened after Load Balancer (LB) was introduced in the setup.


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