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Object Manager Crashes When Adding a Second Employee to a Repeating Activity on Calendar - sscacasv!CSSCalReptSvc::CreateOneReiExcpt (Doc ID 2749423.1)

Last updated on FEBRUARY 05, 2021

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.

Symptoms

The object manager is crashing with the following call stack:

sslcshar!SSstring::operator=+0xa5
sscfcmn!CSSObjectBase::DoGetErrorMsg+0xb3
sscfcmn!CSSObjectBase::CopyErrorMsg+0xd2
sscfcmn!CSSObjectBase::DoSetErrorMsg+0x163
sscfcmn!CSSObjectBase::SetErrorMsg+0x99
sscacasv!CSSCalReptSvc::CreateOneReiExcpt+0xa9e
sscacasv!CSSCalReptSvc::UpdateOneREI+0x40b
sscacasv!CSSCalReptSvc::UpdateDeleteREI+0x1b4
sscacasv!CSSCalReptSvc::DoInvokeMethod+0x607
sscfom!CSSService::InvokeMethod+0x2cd
sscacabc!CSSBCActivity::SqlWriteRecord+0x1c1b
ssfafcbc!CSSBCFINSActivity::SqlWriteRecord+0xeb4
sscfom!CSSBusComp::WriteRecord+0x1297
sscfom!CSSBusComp::FinishRecord+0x18
sscacabc!CSSBCActivity::SaveThisOne+0x341
sscacabc!CSSBCActivity::DoInvokeMethod+0x262b
ssfafcbc!CSSBCFINSActivity::DoInvokeMethod+0x104
sscfom!CSSBusComp::InvokeMethod+0x1c3
swcacafr!CSSSWETagCalendarRenderer::BuildPharmaActivityTypeIcon+0x1cf6
sscaswbc!CSSSWEFrame::InvokeMethod+0x157

The issue can be reproduced at will with the following steps:

Pre-requisite: LOV CAL_INVITATION_STATUS set up for MLOV

1. Create a repeating activity in the calendar
2. Modify the calendar entry as follows:
    2.1 Add a second employee
    2.2 Save This One

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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