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LOY Member Promotion View Slow Due To Large Number of Loyalty Criteria And Actions (Doc ID 2752192.1)

Last updated on SEPTEMBER 09, 2021

Applies to:

Siebel Loyalty Manager - Version 15.4 [IP2015] and later
Information in this document applies to any platform.

Symptoms

When the member > promotions view is accessed the first time, the performance is poor. In some cases the view does not open

The page should load immediately

The issue can be reproduced at will with the following steps:
- Loyalty Member
- Drilldown, select Promotions
- 'Applicable promotions' child view opens
- Navigate to 'registered promotions'

The view takes minutes to open and in some cases the timeout occurs before the page loads

Changes

The number of Loyalty Promotions was increased, each with a number of criteria and actions

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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