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In Siebel 20 "LOY Customer Action Business Service" Business Service Method : "GetBCCount" Failing With SBL-DBC-00105 Error When Record Count > 10000 (Doc ID 2753931.1)

Last updated on MARCH 09, 2021

Applies to:

Siebel Call Center - Version 20.3 and later
Information in this document applies to any platform.


"LOY Customer Action Business Service" Business Service Method : "GetBCCount" failing to query on Business Component when record count is more than 10000.


ObjMgrLog Error 1 00000b07602b27b8:0 2021-02-19 03:44:15 (oracon.cpp (5001)) SBL-DBC-00105: An error has occurred executing a Sql statement.

Please continue or ask your systems administrator to check your application configuration if the problem persists.

ObjMgrBusCompLog Error 1 00000b15602b27b8:0 2021-02-19 03:46:51 There were more rows than could be returned. Please refine your query to bring back fewer rows

The issue can be reproduced at will with the following steps:
1. Create More than 10000 records in Service Requests Business Component by using script

2. Navigate to Administration - Business Service ==> Simulator
Simulator Header Details :-
Service Name : LOY Customer Action Business Service
Method Name : GetBCCount

Simulator Inputs :-
BC Name : Service Request
BusObj Name : Service Request
BC_spcSearchSpec : "[Id] IS NOT NULL"

3. Simulate the Business Service




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